Privacy Policy

1.We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
2.contacting you for customer support;
3.sending you updates or information about the Platform and/or Services;
4.managing your account and relationship with the Platform and/or Services, and improving your experience when you use it;
5.improving the Services, research, surveying, and engaging with you, for example by sending you communications for these purposes;
6.marketing and promotion of the Platform and/or Services and/or other products;
7.personalizing and optimizing the Platform and/or Services;
8.sharing promotional content and/or advertising; and
9.creating reports, analysis, or similar services for research or business intelligence.
10.We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Services.

11.In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
12.We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, SarvM.AI, and others. We may also use scoring methods to assess and manage credit risks.

Transactions involving Third Parties:

We make available to you services, products, applications, or skills provided by third parties for use on or through our platform. We also offer services or sell product lines jointly with third-party businesses, such as sellers on the marketplace. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.

Third-Party Service Providers:

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
Protection of SarvM.AI and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of SarvM.AI, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Sarvmai account;
● To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
● To administer and enhance the security of our Sarvmai Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
● To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based instant messaging systems) with information about these services;
● To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
● To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
● To allow you to participate in interactive features of our Services, if any; or
● To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
● If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers.
● to carry out academic research with academic partners.

1. User Data Retention

2.Geo- Location Information: Use and store information about your location- to provide features of our Service, to improve and customise our offerings;
3.Usage Information is captured - Your interactions with the platform;
4.Non-Identifying Information - Whenever you visit our website, we may collect non-identifying information, such as referring URL, browser, operating system, and Internet Service Provider;
5.We may give information to law enforcement if we are compelled to by a court order, if there has been a violation of any Indian laws or if a violation of the Terms of Service or Privacy Policy has occurred;
6.We retain residual information in our backup and/or database. Such information would be deleted subject to contractual agreements, provided that region/country’s law permits the same.

● With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
● With Partner Restaurants/Merchant: While you place a request to order food through the Sarvmai Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, Sarvmai may send you text messages regarding the order’s delivery status.
● With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research.
● With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
● For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:

● For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
● With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Sarvmai Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. While you cannot opt out of advertising on the Sarvmai Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more information, visit www.aboutads.info/choices. Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective.
● To fulfill the purpose for which you provide it.
● We may share your information other than as described in this Policy if we notify you and you consent to the sharing.

(a) to the extent reasonably necessary to comply with a law, regulation, or legal request;
(b) to protect the safety of any person;
(c) to address fraud, security or technical issues; or
(d) to protect SarvM.AI’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party, including a government’s request to disclose your information. If any court or other competent authority finds any of this Privacy Policy to be invalid or unenforceable, the other terms of this Privacy Policy will not be affected.

Level 1: Users can write to us at care@sarvm.ai

Level 2: If the user query/concerns are not addressed to the expected levels, then they can reach the Grievance Officer- Sanjay Gupta. Email id: go@sarvm.ai ; Grievance officer acknowledges the receipt of any user query/concerns within 48 hours and redresses the complaint within 1 month from the date of receipt of the complaint

Level 3: In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to our Nodal Officer Harish Chandra. Email Id: no@sarvm.ai . We will respond within 3 business days from the date of receipt of your email.